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Workplace Investigations

Workplace Investigations

When complaints come to us, we investigate thoroughly. We handle interviews, evidence review, and documented findings, giving your team a clear basis for action and more capacity to keep the business moving.

Talk With Our Team See How It Works
Why Investigations Matter

A clear investigation supports better decisions

How you receive, investigate, and respond to a complaint matters. A clear record helps explain what you learned and why your organization took action.

318 days
Average life of an employment claim, start to resolution (2017 claims study)
Unresolved matters also consume management attention.
Source: Hiscox, 2017 Guide to Employee Lawsuits
$175K – $250K
What defense counsel estimate it costs to take one employment case through trial
Even if you win, you pay.
Source: Employment defense counsel estimates, Workforce.com
96.5%
Of resolved EEOC lawsuits in FY2025 ended in a settlement or judgment in the workers' favor
A clear investigation record matters.
Source: EEOC Office of General Counsel, FY2025 report
What You Get

Built for scrutiny from day one

Thorough interviews, relevant records, and reasoned findings help your team make informed decisions and give counsel a useful record to review.

Documented Interviews

We document what people tell us and use video-recorded interviews with appropriate consent. Relevant statements and records remain available for review.

Third-Party Fact-Finding

We approach the allegations with an open mind, hear relevant perspectives, and follow the evidence. The findings are not predetermined to favor either party.

Thorough Evidence Review

We examine relevant documents and communications, address inconsistencies, and pursue material follow-up. The work supports a factual record your team and counsel can assess.

Findings Your Team Can Use

You receive findings, supporting information, and recommendations for follow-up. We help your team move from an unresolved complaint to an informed response.

Our Process

From complaint to findings and follow-through

One established reporting process, followed by thorough investigation of the facts. We keep your team informed as the work progresses.

  1. 1

    Receive the Complaint

    The reporting process and contacts are established at onboarding. When a complaint reaches us, we review the allegations, address immediate concerns, and begin the investigation.

  2. 2

    Interview the People Involved

    We hear from the complainant, the person accused, and relevant witnesses. We ask follow-up questions and document the accounts.

  3. 3

    Review & Follow Up

    We review relevant records and communications, explore inconsistencies, and follow material leads. New information informs the work as the investigation proceeds.

  4. 4

    Document Findings & Next Steps

    We document factual findings and recommended follow-up. Your organization decides what action to take, with consulting support and counsel involved as appropriate.

FAQ

Common questions

How do you work with our HR team?
We take on the focused investigative work while your HR team remains involved in organizational decisions and employee support. Reporting contacts and responsibilities are established during onboarding.
What if the evidence does not support the complaint?
We report what the evidence supports, including where information is conflicting or insufficient. A finding that a complaint is not substantiated does not, by itself, mean someone knowingly made a false report.
How long does an investigation take?
Timing depends on the allegations, available evidence, and witness availability. We communicate progress and pursue a thorough investigation rather than promise the same deadline for every matter.
Can counsel use the investigation file?
We organize the record so your counsel can review and use it. Counsel evaluates legal strategy and privilege; courts decide admissibility. Hiring an outside investigator does not automatically create privilege or guarantee an outcome.
Do we define a new engagement for every complaint?
Our ongoing program establishes the relationship and reporting process at onboarding. When complaints come to us, we investigate thoroughly and follow the relevant facts. Your service agreement sets the terms of the relationship.

Don't let the investigation be the weak link.

Put the investigation work in experienced hands, so your team can respond thoughtfully and stay focused on its responsibilities.

Talk With Our Team Call 866.240.6618