Compliance Built for Hospitality

Guest harassment is the most distinctive hospitality risk and our protocols address it directly. The framework: (1) every employee is empowered and trained to disengage from harassing guest interactions without consequence; (2) supervisors have documented authority to reassign rooms, reassign staff, or trespass-warn guests; (3) every incident is documented in the case-management system; (4) repeat offenders are flagged across the brand. Federal courts have repeatedly ruled that hotels can be liable for guest harassment of staff if they knew or should have known and failed to act. Our system creates the documentation that you DID act.

We serve both. Branded properties (Marriott, Hilton, Hyatt franchisees) layer our program on top of the franchisor's compliance requirements. We coordinate, we don't conflict. Boutique and independent operators get the full program without the franchisor overlay. Either way, the program is property-specific.

Security is a stakeholder in the protocols, not a replacement for them. Security's role is operational (response, documentation, removal of disruptive guests). Compliance's role is legal (defense documentation, EEOC charge response, training). Both teams need to operate from the same incident report, and our case-management system is what they share.

Event spaces are higher-density harassment risk than the rest of the property. Our protocols cover banquet staff training, alcohol-service incident management, third-party event-staff coordination, and post-event documentation. Resort operators with frequent group business get supplemental training modules covering these scenarios.

Standard for our hospitality clients. Multi-state operations need state-specific training (California, New York, Illinois, Connecticut, Delaware, Maine, Washington, DC) and multi-state policies. We map every state your properties operate in to the corresponding mandate and deliver compliant content per location.