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Reporting Hotline

Employee Reporting & Follow-Through

Give employees a direct path to raise concerns by phone, email, or in the app. empathiHR receives the report and follows through, so your team has support for the work that comes after someone speaks up.

Talk With Our Team See How It Works
Why A Hotline Matters

A reporting channel should lead to action

Concerns can remain unresolved when employees do not know where to turn. Clear reporting options and experienced follow-through help your organization address what comes forward.

75%
Of workers who experience harassment never report it internally
Low reporting does not necessarily mean low concern.
Source: EEOC Select Task Force on Workplace Harassment (2016)
Access
Employees need reporting options they understand and can use
Reasonable care includes a real reporting channel.
318 days
Average life of an employment claim once it starts (2017 claims study)
Earlier awareness creates an opportunity to respond.
Source: Hiscox, 2017 Guide to Employee Lawsuits
What You Get

A real reporting channel, not just a phone number

Phone, email, and in-app reporting connect to the people who investigate and help your team respond. One ongoing resource, from the initial concern to follow-through.

Phone, Email & In-App Reporting

Employees can call 866.240.6618, email hotline@empathihr.com, or report through the app. Multiple channels make the resource easier to use.

An Outside Reporting Resource

Employees have a way to raise concerns outside their immediate reporting chain. This supplements the internal channels your organization already provides.

A Documented Starting Point

We capture the concern and relevant details so there is a record to work from. Follow-up questions help clarify what happened and what needs attention.

Investigation & Follow-Through

When complaints come to us, we investigate thoroughly and communicate through the contacts established at onboarding. Your team has help with the response, not just a forwarded message.

Our Process

Set up once. Stay connected.

Establish the reporting process at onboarding, then reinforce access through communication and proactive quarterly engagement.

  1. 1

    Establish the Process

    At onboarding, we establish reporting contacts, communication procedures, and how empathiHR works with your organization.

  2. 2

    Make the Resource Known

    Help employees understand how to reach empathiHR by phone, email, and in the app, alongside your internal reporting options.

  3. 3

    Receive & Investigate

    We document complaints, investigate the relevant facts, and communicate findings and recommended follow-up to the appropriate contacts.

  4. 4

    Engage Throughout the Year

    Proactive quarterly engagement keeps the resource visible and creates another opportunity to surface workplace concerns. Support continues between those engagements.

FAQ

Common questions

Can employees report anonymously?
Employees can raise concerns without giving their name, although limited information can affect follow-up. We handle reports with discretion; complete confidentiality or anonymity cannot be guaranteed in every investigation.
How does reporting support our response?
Accessible reporting helps your organization learn about concerns and respond. The value comes from using the channel together with a thorough investigation, appropriate action, and documentation. A hotline alone does not guarantee a legal defense.
Can employees report inside the app?
Yes. In-app reporting is available alongside the phone and email channels, giving employees another way to reach empathiHR.
Who receives information about a complaint?
Appropriate contacts are established during onboarding, with an alternate route when a complaint involves a designated recipient. Information is shared as needed to investigate and respond.
Should we keep our internal reporting process?
Yes. empathiHR supplements your existing process. Employees should understand all available routes and be able to raise concerns without retaliation.

Give employees a clear way to speak up.

Add an outside reporting resource with experienced investigation and follow-through behind it.

Talk With Our Team Call 866.240.6618